OnQ Support
Help for customers and participating businesses.
Contact us
Email hello@scotitech.com. Include the shop name, your phone model and a short description of what happened. We aim to reply within two business days.
Queue help
- Your position is not moving: pull down on My Queue to refresh. OnQ also updates automatically while the app is open.
- You did not receive an alert: open My Queue and allow notifications when asked. The live queue screen remains the source of truth.
- You cannot attend: open My Queue and release your place so the next customer can be promoted.
- The wait changed: estimates update when a service runs longer, a walk-in is added or the business changes its queue.
Account and privacy
Joining a queue does not require an account. Optional customer accounts keep favourites and visit history together. You can delete an account in the app or follow our account deletion instructions.
Report content
Use Report beside a customer review to hide inappropriate content and block future public comments from that reviewer. You can also email us at hello@scotitech.com.
For business owners
Existing owners can use business sign in. New businesses can register here. For access or approval issues, email us from the address used during registration.
Legal
Read the Privacy Policy and Terms of Use. OnQ is operated by Scotitech Solutions Limited in the United Kingdom.